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Ace 2 not displaying the correct time

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‎07-21-2019 16:13

‎07-21-2019 16:13

We have returned from a vacation in a different time zone and my child’s Fitbit Ace 2 will not display the new correct time. Both the iPad and the Fitbit account are set to automatically detect the time zone, but the Fitbit account refuses to update to the new time zone. Even if I manually set it, it does not change. How do I force it to update the time? We have tried restarting, reconnecting, turning Bluetooth off/on. Thank you for your help!

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‎07-22-2019 03:46

‎07-22-2019 03:46

Have the same problem with the ACE appears to be a software issue in Fitbit update. We have one ACE working with new time zone and one ACE that will not change no matter what we try. 

 

Support team ram working on this frustrating issue.

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‎07-22-2019 06:33

In response to RichLlew

‎07-22-2019 06:33

Yes, that is our situation. One Ace 2 has the correct time and one does
not. I am very interested to hear what the solution proposed by Fitbit is.
Thank you for your reply!
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