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Ace 2 not showing sleep data

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‎09-30-2020 00:10 - last edited on ‎10-01-2020 15:10 by

‎09-30-2020 00:10 - last edited on ‎10-01-2020 15:10 by

We received our fitbit ace 2 on Monday. My daughter went to sleep with her fitbit  on all night. However no sleep data was showing yesterday morning.  So I rebooted and then the data showed up. Today morning we have the same problem - the sleep data is not showing up and the display is greyed out.  I rebooted twice no results.

 

 

Moderator edit: subject for clarity 

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6 REPLIES 6

‎10-01-2020 15:09

‎10-01-2020 15:09

Welcome to the Fitbit Community, @Kasturi19.

 

I appreciate your participation in the Forums and sharing that your daughter's sleep data is not showing on her Ace 2. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-01-2020 22:26

‎10-01-2020 22:26

Hi that also happened to me

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‎10-03-2020 23:45

In response to LiliyaFitbit

‎10-03-2020 23:45

Thank for your reply   however it was not helpful and fixed

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‎01-01-2021 00:32

In response to LiliyaFitbit

‎01-01-2021 00:32

Can you please share what was suggested to resolve this so we can all benefit please. 
thanks. 

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‎01-02-2021 14:40

‎01-02-2021 14:40

This has happened to my sons as well , very disappointed 

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‎01-02-2021 16:11

In response to LiliyaFitbit

‎01-02-2021 16:11

 This has happened to me (my son) too! He received an Ace 2 for Christmas. It tracked his sleep the first night, but hasn’t since. We have tried rebooting the device, but no luck 😞

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