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Ace 2 not showing sleep data

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‎10-15-2020 12:15

‎10-15-2020 12:15

My daughters Ace 2 is showing No Data and is grey under the sleep section although the app is showing how long she has slept. I've tried rebooting the Ace 2 and changed clock faces, but it makes no difference. All other sections are updating and there's no issue with syncing to the app. Any suggestions? 

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‎10-16-2020 16:36

‎10-16-2020 16:36

Welcome to the Fitbit Community, @Sarah0011.

 

I am sorry to hear your daughter's Ace 2 is not showing sleep data. Thanks for trying to resolve this, I appreciate the additional details and I am glad to assist you. I would like to advise that our team is aware of this issue and they are working to identify a resolution as quickly as possible. I am sorry for any trouble, your patience and understanding while this is resolved is appreciated.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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