help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-09-2020 04:05 - last edited on ‎03-10-2020 11:24 by

‎03-09-2020 04:05 - last edited on ‎03-10-2020 11:24 by

My sons Fitbit doesn’t seem to be syncing. Each time we go into the app it says you must give Fitbit access to Bluetooth. Bluetooth is on and it says it’s connected to the ace 2. We’ve tried restarting the Fitbit, turning Bluetooth off and on and restarting his iPad. Has anyone else experienced this ? Thanks 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-10-2020 11:33

‎03-10-2020 11:33

Welcome to the Fitbit Community, @Tierjo75.

 

I appreciate your participation in the Forums and sharing that your son's Ace 2 tracker is not syncing. Thank you for your efforts to resolve this and providing the steps you've tried. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

 

You can confirm the complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

For more information about syncing the Ace 2, see this help article: How does my child sync Ace or Ace 2 with their device?

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes