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Ace 2 not tracking sleep

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‎02-21-2020 12:26

‎02-21-2020 12:26

My son's Ace 2 isn't tracking his sleep.

I've read several threads and followed instructions ie restarting and wrist dominance and it's snuggly fitted but no success.

Any help would be appreciated at this is really frustrating my son! 

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‎02-23-2020 15:50 - edited ‎02-23-2020 15:54

‎02-23-2020 15:50 - edited ‎02-23-2020 15:54

Welcome to the Fitbit Community, @fsm091529. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your son's Ace 2 is not tracking his sleep. Thank you for your troubleshooting efforts. I totally understand how your son is feeling. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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