Ace 2 screen is not working

[CFava]

App says battery at 86%, tried restart, still nothing on screen.  He's had the watch since Nov 28, 2019.  Can feel a vibration when I press the button, but that is the only response, still a black screen.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @CFava. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that the Ace 2 screen is not working. Thank you for your efforts to resolve this by doing a restart. I appreciate the additional details and recommend trying to change a clock face (switch to a Fitbit clock face if you're using a third party clock face):

1. With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2.

Let me know how it goes, I'll be around.