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Ace 2 not tracking steps and sleep

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‎04-05-2020 11:45 - last edited on ‎04-06-2020 11:59 by

‎04-05-2020 11:45 - last edited on ‎04-06-2020 11:59 by

Two days ago, my son's Ace 2 stopped tracking steps.  It must have happened mid-day, as it shows only 452 steps.  

 

I tried a reset while it was connected to the charger, but that hasn't made a difference.  I couldn't see anything in the app indicating a problem.  It also doesn't appear to have tracked his sleep last night either.  

 

Suggestions about how to fix this would be appreciated.  

 

 

Moderator edit: subject for clarity

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‎04-06-2020 11:58

‎04-06-2020 11:58

Welcome to the Fitbit Community, @tracker4son.

 

I appreciate your participation in the Forums and sharing that your son's Ace 2 stopped tracking steps and sleep. Thank you for your efforts to resolve this. I would like to confirm if these are the steps you tried to restart the tracker: How do I restart my Fitbit device? I also recommend confirming if the tracker is paired and syncing, please check this help article for more information: How do I set up Fitbit Ace devices? 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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