help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 not tracking steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2020 14:35

‎03-26-2020 14:35

Daughter received her Ace 2 Fit Bit less than a week ago. It was working for a few days, but then stopped tracking. it's fully charged, the clock is working, but it's not tracking steps, or time of activity. 

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-27-2020 02:13

‎03-27-2020 02:13

Did you get this sorted? My daughters one isn’t tracking her steps it’s all over the place 

Best Answer
0 Votes