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Ace 2 not turning on

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‎03-23-2021 09:43

‎03-23-2021 09:43

Hello! We purchased an Ace 2 for my son for Christmas. Now, less than 3 months later, it will not turn on! He wears it every single day and up until this morning it was working perfectly. I cleaned everything with a q-tip, and placed it on the wall charger for about 2 hours, still nothing. Help, please!

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‎03-24-2021 15:34

‎03-24-2021 15:34

Welcome to the Fitbit Community, @Mrs.Zaragosa.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend restarting the tracker: How do I restart my Fitbit device? You can find the complete troubleshooting instructions here.

 

Hope this helps! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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