03-23-2021 09:43
03-23-2021 09:43
Hello! We purchased an Ace 2 for my son for Christmas. Now, less than 3 months later, it will not turn on! He wears it every single day and up until this morning it was working perfectly. I cleaned everything with a q-tip, and placed it on the wall charger for about 2 hours, still nothing. Help, please!
03-24-2021 15:34
03-24-2021 15:34
Welcome to the Fitbit Community, @Mrs.Zaragosa.
Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend restarting the tracker: How do I restart my Fitbit device? You can find the complete troubleshooting instructions here.
Hope this helps!
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