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Ace 2 screen glitching

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‎06-25-2019 06:12

‎06-25-2019 06:12

The screen on my daughters ace 2 glitches and rolls from one screen to the next on its own. When I try to read a screen it keeps rolling and glitches on and off. Suggestions?

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‎06-26-2019 04:31

‎06-26-2019 04:31

@gocode03 it's great to see you in our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace 2 since the screen glitches by changing the screens on its own.

 

If you haven't done so, please restart her Fitbit Ace 2 as described in this help article. Make sure to select the instructions for Ace 2. After this, monitor the tracker for the next 48 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-26-2019 08:57

In response to JuanJoFitbit

‎06-26-2019 08:57

Hello and thanks for the response. I tried resetting twice. I called cust svc. They are sending a replacement.

Thanks,
Tess
From my iPhone
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‎06-27-2019 04:45

In response to gocode03

‎06-27-2019 04:45

@gocode03 That's great news! I'm so glad to hear that our Support team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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