Ace 2 screen is dim

[ruch23]

My daughter got an Ace 2 last Christmas and now the screen is incredibly dim and hard to see. I have tried to see it in certain dim lights and restarted it a couple of times and even ran the battery all the way down and restarted again like I read online. Nothing has really helped to make the screen brighter. I can't believe that it only lasted a year!

[Odyssey13]

Hi @ruch23  not sure this would help, but have you tried using a different clock face? Page 14 of the user manual - click to read 

[ruch23]

I have not tried that but every screen on the watch face is dim - including the stats and other screens that you swipe to get to. I can try that to see if that would reset the watch.

[Odyssey13 · Accepted solution]

You can always contact support by phone or chat (both are said to be the fastest way to reach someone) https://myhelp.fitbit.com/s/support?language=en_US 

[AndreaFitbit]

Welcome to the Fitbit Community, @ruch23. I'm sorry to hear about your daughter's Ace 2 screen.

Thank you for following @Odyssey13's advise.

I noticed that you got in touch with our Support Team and that you already got assistance. 

Keep on visiting the forums. 

[ruch23]

Thank you for checking in on this post. I did reach out to support and they were able to replace the Ace 2 that was a month past its 12 month warranty. It was appreciated that Fitbit was willing to help get her a functioning watch again. She was so excited! Thank you @Odyssey13 for suggesting I reach out to Support. I wasn't sure there was anything that they would do with it being out of warranty. My wife and I are on our 2nd Fitbit each and have always loved the improved technology. My wife updated her Charge 2 to a Charge 4 to get the waterproof functionality and I updated to the Versa 3 to have the smartwatch and bigger screen. I can't wait to see what the future holds for Fitbit!

[Odyssey13]

Wonderful news @ruch23 ! Thanks for letting us know. Just set up as a replacement device on an existing account and you can get back to some serious family challenges!

[ruch23]

I got it in the mail last night, charged it up full, updated the software, and we were all paired up for her to sleep track last night and get her wake up alarm set! It was nice and easy and Support was wonderful.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that the Ace 2 was replaced by our team and that Support was wonderful @ruch23. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice weekend.