Ace 2 screen no longer responding.

[Laurassl]

My son’s new (March 2020) Ace 2 won’t do anything but show the time. It will go to a black screen and after many taps it will go to the clock screen but that is it. Suggestions are appreciated. 

[DramaQueenDiva]

Hi @Laurassl,

I'm flagging your post for moderator attention as this is not normal behavior.  Hopefully they'll reach out soon.

[SilviaFitbit]

@Laurassl Welcome to the Community. 

@DramaQueenDiva Thanks for flagging it. 

Thanks for the details mentioned regarding your son's new Ace 2. In this case, I've shared your post with our Support team, they will continue assisting you through email.

I'll be around if you have any additional questions. 

[Laurassl]

Thanks. Look forward to hearing them. It’s still doesn’t seem to be working. 

[Laurassl]

Much appreciated.