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Ace 2 screen no longer responding.

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‎04-15-2020 14:00

‎04-15-2020 14:00

My son’s new (March 2020) Ace 2 won’t do anything but show the time. It will go to a black screen and after many taps it will go to the clock screen but that is it. Suggestions are appreciated. 

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4 REPLIES 4

‎04-15-2020 16:35

‎04-15-2020 16:35

Hi @Laurassl,

 

I'm flagging your post for moderator attention as this is not normal behavior.  Hopefully they'll reach out soon.

Kristen | USA Cruising through the Lifestyle Forums

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‎04-16-2020 17:59 - last edited on ‎12-03-2024 04:18 by Fitbit Moderator

‎04-16-2020 17:59 - last edited on ‎12-03-2024 04:18 by Fitbit Moderator

@Laurassl Welcome to the Community. 

@DramaQueenDiva Thanks for flagging it. 

Thanks for the details mentioned regarding your son's new Ace 2. In this case, I've shared your post with our Support team, they will continue assisting you through email.

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-18-2020 18:59

In response to SilviaFitbit

‎04-18-2020 18:59

Thanks. Look forward to hearing them. It’s still doesn’t seem to be working. 

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‎04-18-2020 19:00

In response to DramaQueenDiva

‎04-18-2020 19:00

Much appreciated. 

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