Ace 2 screen not working

[JackieGG]

My FitBit Ace screen has suddenly stopped working.  I thought it maybe needed charging but nope.  Any ideas?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JackieGG.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 2. Thank you for the information provided.

For instructions on how to resolve battery issues, please visit this article.

If your Tracker vibrates when it is plugged into the charging cable, please try to change the clock face:

1.  From the Today tab  in the Fitbit app, tap your profile picture > Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2

Hope this helps.

[JackieGG]

Thank you for the advice. I have followed those instructions but still
nothing. The Fitbit still buzzes but just no screen and doesn't appear to
be syncing with the app now either.

Kind regards
Jackie

[EdsonFitbit]

Thanks for your response, @JackieGG.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.