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Ace 2 setup difficulties

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‎09-03-2019 04:50 - last edited on ‎09-04-2019 04:43 by Fitbit Moderator

‎09-03-2019 04:50 - last edited on ‎09-04-2019 04:43 by Fitbit Moderator

Have recently bought my daughter the Fitbit ace 2 for up coming birthday and I'm having trouble setting up a family account from my already running account any tips to help with this would be appreciated.

 

 

Moderator edit: updated subject for clarity

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‎09-03-2019 21:08

‎09-03-2019 21:08

@Ashley2406 There is a lot of great info about the family account posted here. And setup info posted here.  Where are you at in the process? What issues are you experiencing?

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‎09-04-2019 04:41

In response to Jrdubyakc

‎09-04-2019 04:41

@Ashley2406 welcome to our Fitbit Community! Regarding the setup difficulties that you are experiencing with your daughter's Ace 2, I would like to follow up and would like to know if the issue persists or if you managed to set it up after following the steps that are listed in the help articles that shared my friend @Jrdubyakc.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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