02-03-2021 12:39 - last edited on 02-04-2021 17:42 by LiliyaFitbit
02-03-2021 12:39 - last edited on 02-04-2021 17:42 by LiliyaFitbit
Fitbit is showing wrong date and time and showing incorrect step count. Have tried restarting the device and nothing changed. Tried taking the time off automatic and didn’t fix it
Moderator edit: subject for clarity
02-04-2021 17:41
02-04-2021 17:41
Welcome to the Fitbit Community, @Ree2022.
Thanks for the details shared in your post and for already trying to resolve the issue. The date and time on the tracker should be corrected when you sync it. Please follow the steps to sync the tracker at How does my child sync their tracker with their phone or tablet?
If you experiencing any difficulties with syncing, please follow the complete troubleshooting instructions at Why won't my Fitbit device sync?
Hope this helps!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.