Ace 2 shows white lines

[rileyrules]

• Hi I purchased an ace 2 for my daughter just last week and it worked fine until two days ago. The screen now only shows white lines across it. What can I do ? 

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @rileyrules.

I am sorry to hear your daughter's Ace 2 screen only shows white lines. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?
2. Change the clock face:  

• With your tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2.

Please keep me posted, I'll be around.