Ace 2 stopped working

[NYCMom]

My son got an Ace 2 in September. Yesterday it stopped working completely. He didn’t get it wet. The screen stays blank even after a full night charging. When he checks the battery charge, it vibrates but does not display anything.

[Odyssey13]

Hi @NYCMom  did you try a restart of the device? Please don't leave it on the charger overnight. Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[NYCMom]

that worked! Thanks so much!

[Odyssey13 · Accepted solution]

Happy son, Happy Mom! Thanks for the update.