The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
My son got an Ace 2 in September. Yesterday it stopped working completely. He didn’t get it wet. The screen stays blank even after a full night charging. When he checks the battery charge, it vibrates but does not display anything.
Hi @NYCMom did you try a restart of the device? Please don't leave it on the charger overnight. Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options
Stepping in the U.S.A. since September 2013. Android 14
Best Answer
