Ace 2 too sensitive

[Oo_Juice_oO]

My older daughter has an Ace 2 for a almost a year now. That one works great. I just bought another Ace 2 for my younger daughter. This one is way more sensitive than the other one.

Swiping the screen always over-swipes. This makes it hard to set timers. And when she has a timer going, the slightest arm movement can pause the timer unknowingly. We use timers a lot in our house, so this feature is very important. I haven't tried to test the accuracy of the step counter yet.

I've tried setting the device on "dominant hand" to reduce the sensitivity, but it didn't help.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Oo_Juice_oO.

I appreciate your participation in the Forums and sharing your concern about the new Ace 2 being too sensitive. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?
2. Change a clock face:  

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2.

Please keep me posted, I'll be around.