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Ace 2 went blank during setup

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‎11-05-2020 13:17 - last edited on ‎11-06-2020 14:33 by

‎11-05-2020 13:17 - last edited on ‎11-06-2020 14:33 by

I just bought a fitbit Ace 2 and  while setting up the Device  just went blank. It was fully charged  and in the process  of updating. I've tried restarting  and doing everything  and nothing  is working.  Any ideas ?

 

 

Moderator edit: subject for clarity 

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‎11-06-2020 14:33

‎11-06-2020 14:33

Welcome to the Fitbit Community, @Kel1986.

 

I am sorry to hear your new Ace 2 went blank during setup. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Let me know if you continue experiencing any difficulties. 

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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