Ace 2 will not turn on

[ashleydeanjones]

Ace2 fitbit will not turn on, it just vibrates with no results after being on the charger, It is also only 3 months old after being purchased brand new. How can I get a replacement?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @ashleydeanjones. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that the Ace 2 tracker won't turn on. Thank you for providing the additional details, I appreciate your efforts to resolve this. Before considering other options, I recommend following the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging? 

You can also try to change the clock face:

1. With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
2. Tap Clock Faces > All Clocks.
3. Browse the available clock faces. Tap a clock face to see a detailed view.
4. Tap Select to add the clock face to Ace 2.

I could see that you got in touch with our Support team about this. Were you able to resolve the issue?

Please keep me posted, I'll be around.