help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Family account issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2020 20:29

‎03-01-2020 20:29

On my app it is stating that I have a family account (which I do) but it does not give me any options to click on my daughter’s and it’s not even showing on my app that she is linked even tho she is. 

Best Answer
Labels:
1 REPLY 1

‎03-02-2020 13:48

‎03-02-2020 13:48

Welcome to the Fitbit Community, @Natassja. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Family account. I recommend to log out of the app and then log back in. If the issue persists you can try to remove the app and then install it again.

 

Please keep me posted, I'll be around. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer