Ace 2 won't set up

[KeatonHodge]

I've tried everything but I just can't figure out why it won't set up. I followed directions off of Google but the instructions didn't quite match the app per say. I downloaded the app it told me to, created TWO accounts and yet i still can't connect my fitbit ace 2 to my tablet. Please let me know any advice you have

Moderator edit: subject for clarity 

[KeatonHodge]

I don't know how to set my fitbit ace 2 up. Can I have help?

[LiliyaFitbit]

Welcome to the Fitbit Community, @KeatonHodge.

Thank you for sharing the details of the difficulty you’re experiencing. I appreciate your efforts and recommend following the steps from this help article to set up the Ace 2 tracker: How do I set up Ace or Ace 2 for my child?

You can find more information about the Ace 2 in this manual. 

I’ll be around if you need further help.

[KeatonHodge]

I've already tried following those instructions

[KeatonHodge]

My app has no option to create a family account

[LiliyaFitbit]

Thank you for your reply, @KeatonHodge.

I appreciate your efforts and the additional details. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.

If the issue persists, uninstall and reinstall the Fitbit app.

If you continue experiencing difficulties, please confirm if you're using a supported iOS or Android device to set up the tracker: Which phones and tablets can I use with my Fitbit watch or tracker?

I’ll be around.

[KeatonHodge]

I just need to update my app because I only have version 2.63

I NEED HELP!!

[Odyssey13]

Hi @KeatonHodge  your posts were moved here as you already have help from Moderator @LiliyaFitbit . As for the app, the device you use can only get the latest app version that works with the system it uses. My older Samsung Galaxy 4 phone uses an older version of the app than my Samsung 8 phone. That might be part of your problem. See the link in the post above yours - which phone or tablet can be used. See if any of that helps you.