Ace 2 won’t switch on

[EvMurf]

New Ace 2 won’t respond to charging. Completely blank, despite charging for hours. Doesn’t respond to holding down the long side button or pressing 3 times. Very disappointing birthday present for my son today. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @EvMurf.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming the steps to restart the tracker at How do I restart my Fitbit device? The complete troubleshooting instructions can be found at Why isn't my Fitbit device's battery charging?

I'll be around if you need further help.

[EvMurf]

I managed to get it to light up to set up, tried connecting with his child account on my app wouldn’t connect. The Fitbit went black once again and now once again will not switch on. I’ve tried everything.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @EvMurf.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Randifity]

I am having the same problem. Daughter received for Christmas.  Got it to light up but during setup, it became unresponsive and now will not turn on.  I've charged it and tried restarting with no luck. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Randifity.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

1. Keep the tracker connected to the charging cable. 

2. Confirm the steps to restart the tracker: How do I restart my Fitbit device?

3. Restart your phone, and try to update the tracker's firmware: How do I update my Fitbit device?

Let me know how it goes.

[marzsmith]

aww! how disappointing, something can still be done for your boy