Ace 2 won't sync with Kindle Fire

[Lisa1234567]

Is there a solution to being able to sync a kids ace 2 to a kindle fire? My son does not have a phone, so unless a solution is found this is no use to him. If there is no solution, would i be able to return and get a refund.

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @Lisa1234567  read the post from Moderator @JuanJoFitbit  which addresses this issue. click to see

As for a return, it depends entirely where you purchased your Ace 2 and their policy. Fitbit.com has a 45 day no questions asked return policy. Retailers vary.

[Lisa1234567]

Disappointed. Wish I had know this before  I bought it. Personally I think there are better features for children on the Garmin jr  but decided to get a fitbit as Ive had one for years and thought the family feature would be fun and encourage us both to get moving more  as we could compete against each other. Hopefully  retailer will give me a refund. 

[Odyssey13]

Why not share your phone to sync your child's steps? Lots of family members share a single phone to sync.

[JuanJoFitbit]

@Lisa1234567, welcome to our Fitbit forums. I totally understand how you feel about the compatibility issue between Fitbit devices and the Kindle Fire. Your feedback and comments are greatly appreciated since this helps us to keep improving.

Thank you so much for your help @Odyssey13.

I'll be around if you have more questions.

[Lisa1234567]

 so I did this, then my phone beeped at 8pm to remind me that it's bedtime.  And today I sent my son a message to encourage him to keep moving  and yip you guessed it I got that message sent to me too as Ace 2 doesn't receive text notifications either!!! Features are very limited considering how much it costs. 

[JuanJoFitbit]

@Lisa1234567, I totally understand how you feel about this. Your feedback was forwarded to our team.

Let me know if you have more questions.