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Ace 2 won't update

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‎03-30-2021 17:20 - last edited on ‎03-31-2021 12:50 by

‎03-30-2021 17:20 - last edited on ‎03-31-2021 12:50 by

I just got my Ace 2 and I have set it up and now I am stuck at trying to Software update it and it saying “Update Failed”  After trying 13 times, If anybody knows how to fix this or a recommendation on what to please respond.

 

Thanks!

 

 

Moderator edit: subject for clarity 

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‎03-31-2021 12:50 - last edited on ‎09-15-2024 07:16 by Fitbit Moderator

‎03-31-2021 12:50 - last edited on ‎09-15-2024 07:16 by Fitbit Moderator

Welcome to the Fitbit Community, @AwesomeBro100.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend trying the following:

  1. Turn the tracker off and on again using the instructions in How do I restart my Fitbit device?
  2. Restart your phone, and retry the update.
  3. Log in to your Fitbit account on a different device, and retry the update.

For complete troubleshooting instructions, see Why can't I update my Fitbit device?

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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