Ace 3 Clock Face constantly sleeping

[Ace3help]

No matter which clock face we select they’re all asleep all the time. I’ve reset the decide a few times, but they’re still not changing.

Any ideas? 

[EdsonFitbit]

Welcome to the Fitbit Community, @Ace3help.

Thank you for your question.

Please make sure Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Fitbit Ace 3, please visit this article.

Hope this helps.

[Vegab]

Hi EdsonFitbit!

I've the same problem with my Ace3 and checked the article as you suggested but it didn't work.... any other ideas ?

thanks.

[EdsonFitbit]

Welcome to the Fitbit Community, @Vegab.

Thank you for the information provided.

If you haven't done so, please restart your Tracker by following these instructions.

In addition, you can try to change your Fitbit device's clock face by following these steps.

Hope this helps.

[Cookiepants4]

We finally figured it out by resetting the sleep interval on the device, we had accidentally set it from 8am - 9pm, when it should have been 9pm-8am. Hope this helps someone!

[EdsonFitbit]

Welcome to the Fitbit Community, @Cookiepants4.

I'm glad to hear that you've resolved the issue with your Fitbit Ace 3 display. Thank you for sharing with us how you did.

Hope this helps other users having the same problem.

Have a nice day.

[Mchammertime]

Hi, just bought device for my child. Have the same issue but tries every singe suggestion on this page and no joy. Goes to sleep after about 2 seconds no matter what menu or option you are in. Help!

[Mchammertime]

@EdsonFitbit @Ace3help please advise what next steps are to resolving issue with device screen going to sleep mode after every few seconds. Otherwise we will return. Thanks