Ace 3 dim screen

[Darrelmayn]

I have a Fit bit Ace 3 for both of my sons. The one screen is a lot dimmer than the other. I’ve turned the dim screen to OFF and have also restarted the watch with the same problem. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Darrelmayn. I'm sorry to hear that your kid's Ace 3 screen is too dim and thank you for letting us know about the troubleshooting steps you have followed. I'll be happy to assist. 

Please make sure that the device is not on do not disturb or sleep mode and confirm that you have followed these steps to restart the tracker:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

[CDunican]

Hi,

Same issue, daughters have a ace 3 fitbit each, one much dimmer then the other. Have tried the recommended solution above but unfortunately it did not work, any other suggestions please?

Thanks

[AndreaFitbit]

Welcome to our forums @CDunican. I'm sorry to hear that one of your daughters Ace 3 screen is much dimmer than the other and thank you for trying  the recommended solution above. Let's try to get a solution together.

How to change clock face on Ace 3 Fitbit?

Please try changing your daughter's Ace 3 clock face. Follow the instructions of: How do I change the clock face on my Fitbit device?

1. With your device nearby, in the Fitbit app, tap the Today tab. devices icon. your device.
2. Tap Gallery. Clocks tab.
3. Browse the available clock faces. Tap the clock face you want. Install.