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Ace 3 not tracking sleep properly

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‎04-19-2021 14:35

‎04-19-2021 14:35

Hi there,

 

My daughter has a brand new Ace 3. It tracked her sleep (sleep and wake times, periods restlessness) perfectly the first night. Since then it has started to give very strange readings  - saying that she woke  up at times that she was clearly not awake, giving her total sleep time as only 4 hours when she has slept a full night, and giving incorrect wake times. It is snugly fitted to her wrist. Help! 

 

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3 REPLIES 3

‎04-23-2021 00:02

‎04-23-2021 00:02

The same for us , it’s very annoying 

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‎04-26-2021 18:08

‎04-26-2021 18:08

Hi @KatandCheeky,

 

Have you tried loosening the band on her?

Kristen | USA Cruising through the Lifestyle Forums

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‎04-27-2021 11:59

In response to DramaQueenDiva

‎04-27-2021 11:59

Welcome to the Fitbit Community, @KatandCheeky and @Symca. Thanks for getting back to us @DramaQueenDiva. 

 

Please try loosening the band as @DramaQueenDiva mentioned. To improve the sleep record:

  1. Manually sync the tracker. See instructions in How do Fitbit devices sync their data?
  2. Restart the tracker. See instructions in How do I restart my Fitbit device?
  3. Try sleeping with the tracker on your non-dominant hand.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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