help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 3 ring kept falling off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2021 08:13 - last edited on ‎11-04-2021 07:55 by Fitbit Moderator

‎10-31-2021 08:13 - last edited on ‎11-04-2021 07:55 by Fitbit Moderator

I bought the Fitbit Ace 3 black/red for my two sons. one of the Fitbit loop/ ring kept falling off. It eventually broke off and damage the face. I was trying to contact to see about the warranty couldn't find any. So I decide to post on here hopefully I can reach the warranty department. 

 

 

Moderator edit: updated subject for clarity. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-01-2021 06:41

‎11-01-2021 06:41

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-04-2021 08:02

In response to Odyssey13

‎11-04-2021 08:02

Welcome to the Fitbit Community, @Tookky. I'm sorry to hear about what happened to your son's Ace 3 and thank you for letting us know that you were trying to contact. 

 

As @Odyssey13 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer