Ace 3 will not charge

[Annearchy]

My daughter’s Ace 3 stopped charging. We followed instructions to clean it but still won’t charge. Any support would be appreciated

[AndreaFitbit]

Welcome to the Fitbit Community, @Annearchy. I'm sorry to hear that your  Ace 3 won't charge. Thank you for mentioning that you have followed the instructions to clean and will be glad to assist you.

Please confirm that you have checked help article: Why isn't my Fitbit device's battery charging?

[Annearchy]

Thank you, Andrea. I have tried all suggestions. Everything is clean. The
original charger does not appear damaged. The unit connects securely but no
charge occurs even after leaving overnight. I appreciate your support.

[AndreaFitbit]

Thanks for getting back to us and for trying all the suggestions @Annearchy. I'll be glad to continue assisting you.

Our Team will be more than happy to have a closer look at this. Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

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