Broken Ace 3 unit

[emew]

The unit is broken where the pin goes in one side to attach the strap.

can the unit be replaced if under 12 months old?

Moderator Edit: Clarified subject.

[Odyssey13]

Hi @emew  try getting with customer service - click to go there

[emew]

Thanks.  Will do 👍🏼

[AndreaFitbit]

Welcome to the Fitbit Community, @emew. I'm sorry to hear that your Ace  3 unit is broken and will be glad to assist.

I noticed that you already followed Odyssey13's  advise and you're already in touch with our team. 

Thank you for your assistance @Odyssey13.

Have a nice day.