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Broken Ace 3 unit

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‎09-29-2024 05:54 - last edited on ‎10-24-2024 12:41 by Fitbit Moderator

‎09-29-2024 05:54 - last edited on ‎10-24-2024 12:41 by Fitbit Moderator

The unit is broken where the pin goes in one side to attach the strap.

can the unit be replaced if under 12 months old?

 

Moderator Edit: Clarified subject.

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3 REPLIES 3

‎09-29-2024 07:08

‎09-29-2024 07:08

Hi @emew  try getting with customer service - click to go there

Stepping in the U.S.A. since September 2013. Android 14

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‎09-29-2024 07:26

In response to Odyssey13

‎09-29-2024 07:26

Thanks.  Will do 👍🏼

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‎10-24-2024 12:46

In response to emew

‎10-24-2024 12:46

Welcome to the Fitbit Community, @emew. I'm sorry to hear that your Ace  3 unit is broken and will be glad to assist.

I noticed that you already followed Odyssey13's  advise and you're already in touch with our team. 

Thank you for your assistance @Odyssey13.

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

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