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Ace 3 won’t connect

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‎10-11-2023 04:14

‎10-11-2023 04:14

Since the new app update my sons ace 3 won’t connect to my iPhone 12. I can’t put the alarms back on and fix the time as it is now running behind 

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4 REPLIES 4

‎10-11-2023 16:03 - edited ‎11-10-2023 07:46

‎10-11-2023 16:03 - edited ‎11-10-2023 07:46

Welcome to the forums @Kdz001.

Thank you for sharing the inquiry regarding the Ace 3. I'm sorry to know about the inconvenience.

Before considering other options, I'd suggest you restart the device following the instructions listed here.

If the device is not able to connect with the phone, please try to see the steps in this article: Why won't my Fitbit device sync?

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0 Votes

‎10-11-2023 22:39

In response to ManuFitbit

‎10-11-2023 22:39

I have tried resetting the Fitbit and all the other fixes but it still won’t connect to Bluetooth. I have no issue with my versa 2 just my sons ace 3. Every time i try and connect it this is what happens.  I have the app Installed but it won’t connect since the new app update.

IMG_0753.jpeg

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‎10-19-2023 17:02 - last edited on ‎10-20-2023 08:21 by Fitbit Moderator

In response to ManuFitbit

‎10-19-2023 17:02 - last edited on ‎10-20-2023 08:21 by Fitbit Moderator

I did this before coming here. I even deleted the Fitbit and added it as new. It will not pair. What's the next step? 

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This is my issue too! It's super infuriating. 

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‎11-09-2023 20:40

In response to Creativename

‎11-09-2023 20:40

I have also tried all the things and we are still unable to sync. Infuriating. 

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