Ace band too small

[Cheeranjie]

How do you go about getting a complimentary larger band for tour child's Ace. I don't see why after spending $130.00 I should have to turn around and spend more money on a bigger band. She's 8. It says 1 size fits all ages 8+ and she's on the last hole.

Moderator edit: updated subject for clarity

[Pixie18]

I too bought my son a Fitbit Ace for Christmas & he is wearing it on the last notch. So disappointing. I wish that I’d looked into the troubleshooting more before I purchased the Ace & it looks like Fitbit needs to consider this in a redesign. In reading some of the replies it appears someone was able to reach out to customers to provide a new wristband & I was hoping for the same experience if anyone out there can help me. Thank you.

[Kalinka17]

Hi.

I sent a coplaint into customers service on the fit bit page.

They replied Very quickly asking for proof of purchase a copy of the
receipt was ample and they sent a black replacement band at no extra cost.

They were very helpful and prompt.

Hope this helps

[LM949]

I bought the Ace for my 10yr old son and the band is too small.  I wish I would have read this forum before forking out the cash and having my son be totally disappointed on Christmas!  There should be measurements listed on the package for wrist sizes or options to buy different sizes like the iwatch.  What do I do now?

[DavideFitbit]

Hello @Pixie18 and @LM949, welcome to the Community forums. I'm sorry to see that you've experienced this same difficulty with the wristband size. 

@Pixie18, I've gone ahead and sent your information to the Customer Support team for further assistance; you should be getting a reply soon. 

@LM949; I've been informed that you already have a case created with Support and they're providing you with assistance. I hope everything goes well. 

Thank you for sharing your experience with this @Kalinka17! 

I hope this helps. 

[Pixie18]

This has all been sorted out & I have a black Alta band on the way. Considering the disappointment of having my son’s Ace band too snug, I’ve never had a customer service issue sorted out so nicely & quickly. Thanks to the helpful moderators & the very kind customer service rep at Fitbit! 👍🏻

[Kalinka17]

That's great.

[DavideFitbit]

It's great news @Pixie18, thank you for the update, I'm glad it was sorted out. 

[samac]

I am pleased to hear this, Pixie18.  I am about to respond to their contact now.  It's great to hear that they are so easy to deal with!  🙂

Now to see what they can do about my Fitbit Blaze that no longer holds a charge for more than a couple of hours...  :'(

That's great, Kalinka17.  I will do this now!  Hopefully I can work it out by the next time I see my niece and nephew!   

Moderator edit: merged reply

[JuanJoFitbit]

@samac Thank you for getting back! I would like to follow up and would like to know if you contacted our Support team and if they provided a solution.

Looking forward to your response!