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Ace not vibrating at 10000 steps

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‎01-09-2020 09:53

‎01-09-2020 09:53

My daughter's Ace isn't vibrating at 10000 steps. Can you help?

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‎01-10-2020 14:41

‎01-10-2020 14:41

@CooperLKE Welcome to the Community. Thanks for the details mentioned. 

 

I would like you to test the vibration motor of Ace, please follow the troubleshooting on this article: Why didn't my Fitbit device alert me? 

 

Also, please confirm that your daughter's main goal is steps and not active minutes. Learn more about it by checking this article: How do I track my health and fitness goals with the Fitbit app? 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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