help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace not vibrating at 10000 steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2020 09:53

‎01-09-2020 09:53

My daughter's Ace isn't vibrating at 10000 steps. Can you help?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-10-2020 14:41 - last edited on ‎10-09-2025 17:12 by Fitbit Moderator

‎01-10-2020 14:41 - last edited on ‎10-09-2025 17:12 by Fitbit Moderator

@CooperLKE Welcome to the Community. Thanks for the details mentioned. 

I would like you to test the vibration motor of Ace, please follow the troubleshooting on this article: Why didn't my Fitbit device alert me? 

Also, please confirm that your daughter's main goal is steps and not active minutes. Learn more about it by checking this article: How do I track my health and fitness goals with the Fitbit app? 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes