Fitbit Ace 2 won't reset

[JYa]

My son's Fitbit Ace 2 only shows the clock's face when the button is pressed. It doesn't respond to any taps or swipes. The tracker is fully charged according to the app but can't check the % using the button. I tried connecting to the computer and pressing the button for 5 seconds and then release but there was no response. Any other ways I can try? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JYa.

I appreciate your participation in the Forums and sharing the issue you're having with your son's Fitbit Ace 2 not responding to taps or swipes. I appreciate your troubleshooting efforts by doing a restart. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[Lilsmartypants]

I'm experiencing the thing. Can I be provided resolution? 

[JYa]

Hi, I ended up calling customer service. Try to plug in a different outlet and see if it resets. Also,  set to sync the Fitbit with your phone automatically as it was recommended by customer service. Hope it helps.