Ace won’t connect

[Kateruss44]

Fitbit ace won’t connect to iPhone after asking for the 4 digit number. 

[MabelDoodle]

Having the same problem here and have deleted and re-installed app several times, disconnected my Versa and reset the Ace. Hopefully someone will have a solution.

[rpcunningham]

Same issue. Getting a 500 server error after entering the code.

ERROR

The operation couldn't be completed.

(com.fitbit.HTTP error 500.)

[JuanJoFitbit]

@Kateruss44 Welcome to our Fitbit Community and it's great to see you here @MabelDoodle @rpcunningham! I'm sorry about the difficulties you've experienced with your Ace trackers.

I'd like you to restart your devices as described in this help article. Once you guys have restarted your Fitbit trackers, please try the setup process one more time and let me know how it goes.

Keep me posted! 

[rpcunningham]

Consolidating posts to this thread:

https://community.fitbit.com/t5/Ace/Fitbit-Ace-not-turning-on-nor-tracking-activity/m-p/3145823/high...

[MabelDoodle]

Hi Juan

I have reset the Ace, switched the bluetooth off and on from the iPod (have also tried to set it up from my iPhone and get the same message) and am getting the message "There was a problem communicating with your tracker. Please try again" each time I input the 4 digit number. I am going to exchange the Ace - it's v disappointing. 

[Paulawoolfy]

I am having the same issue with my sons Ace. Only got it today this is driving me crazy. Nothing that I have done has changed the outcome. Did you get this resolved ? 

[Kateruss44]

Hey,
I got onto fit bit and they told me to take it back where I got it from and get another one as it’s faulty and the new I got worked easy.

Get Outlook for iOS

[MabelDoodle · Accepted solution]

Hi

I returned the original Fitbit and the new one connected to my iPhone straight away but won’t connect to my daughter’s iPod. However I’ll take that for now!
X


Sent from my iPhone

[Paulawoolfy]

Thank you. I’ll try to take it back. Fitbit haven’t really been that good actually. Keep telling me to do the same thing over and over that won’t work !

Paula Woolford

[MabelDoodle]

Yes, I got that impression from this forum so sent it back pretty quickly to Amazon. It seems up ms that the Ace is particularly glitchy. Hope you get sorted.

Sent from my iPhone

[Paulawoolfy]

Brilliant thank you. I’ll keep trying.

Paula Woolford

[JuanJoFitbit]

@MabelDoodle Thank you for for sharing your feedback. I would like to follow up and would like to know if the issue persists or if your daughter's Ace could be set up.

@Paulawoolfy I'd also want to follow up with the issue that you are experiencing with your Fitbit Ace. I was able to get in touch with our Support team and was told that you had a conversation via chat. Was a solution provided?

See you guys later! 

[GillMStew]

Hi 

purchased an ace today but can’t get it connecting any advice, 

have reset the ace, reinstalled the app and keep getting same error code 

so frustrating 

[MabelDoodle]

Hi There

My advice is to exchange the Ace if you can’t get it sorted in a few hours.
Our second one connected immediately.

Mabel

Sent from my iPhone

[JuanJoFitbit]

@GillMStew Thank you for joining us in this thread and our Fitbit Community! I'm sorry to hear that your Ace is not connecting with your phone. Thank you by the way, for troubleshooting this issue before contacting our forums. In order to assist you accordingly, please let me know what is the phone model that you are using to set up your Fitbit Ace.

@MabelDoodle Thank you so much for sharing your feedback and advice. I'm glad to hear that your new Ace is working properly.

See you guys around! 

[Lynley81]

I'm having the same issues. The Fitbit was purchased on Tuesday. It connected fine but then connected an Alta for my elder son after it was given to him and tried to connect the Ace to a new profile for my youngest and won't connect now. I turned off Bluetooth, reset the ace and even deleted fit bit and made a new account and it gets to the code and says connecting then nothing shows up in the profile. Please help 

[Paulawoolfy]

They said my sons may have already connected to a profile and that’s why it wouldn’t connect again. Try contacting Fitbit. You can do an online chat. Mine sons only worked when I had swapped it.

Paula Woolford

[Lynley81]

Thanks. I've deleted that account and will try resetting the band again when I get home and hopefully that works 

[Paulawoolfy]

I deleted the account and it didn’t disconnect it. I struggled sorting it. But hopefully it helps. I think it takes a few days for the account to delete. Good luck though. Let me know how you get on.

Paula Woolford