Ace won’t connect

[Kateruss44]

Fitbit ace won’t connect to iPhone after asking for the 4 digit number. 

[Lynley81]

Oh ok. Can I ask how you disconnect it? I couldn't find an option so that's why I just deleted the account. Hopefully I can get it sorted quickly for him!! Thanks for your help 

[Paulawoolfy]

That’s the boy I couldn’t figure out. Sorry I’m not much help. I would definitely try the Fitbit online chat. Maybe it just disconnects when the account has been deleted ?

Paula Woolford

[JuanJoFitbit]

@Lynley81 Thank you for joining our Fitbit Community! I'm sorry to hear about the connection issues that your are experiencing with your Fitbit Ace. I was able to get in touch with our Support team and was told that you were assisted via chat. Was a solution provided?

Thank you so much for your help @Paulawoolfy!

See you guys around! 

[GillMStew]

No but I figured it out and finally managed to get it working and no I didn’t speak to anyone on your support team via chat

Gillian.

Sent from my iPhone

[Lynley81]

@JuanJoFitbit I did speak to online chat and they were so great and it's now sorted. Thank you @Paulawoolfy it was exactly the same issue as you described 

[Paulawoolfy]

That’s great news. 😊

Paula Woolford

[JuanJoFitbit]

@GillMStew I'm so glad to hear that you managed to get this issue resolved. Thank you for posting the update here.

@Lynley81 I'm also glad to hear that our Support team provided a solution. As @Paulawoolfy stated, that's great news.

I'd like to invite you both to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you guys later!