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Ace2 screen not working

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‎07-07-2020 12:37

‎07-07-2020 12:37

Hi I bought 2 Fitbit Ace 2's for my kids theyathey both love them butsbut mysmy working. The app says it is fully charged but it won't sync and the screen is black. I have tried resetting, charging on our other charger and looking at other posts for suggestions.  I have a pretty bummed little man.

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‎07-07-2020 12:43

‎07-07-2020 12:43

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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