Cannot access kid mode in the app

[Megs778]

For several days I have been unable to switch the app to the kid mode to sync my daughters Ace 2. The app gets stuck at “switching to kid mode” and logs me out. It is absolutely annoying to say the least. I have checked to ensure that I have the most up to date version of the app (I do). Please get this fixed quickly. As so many others have said, what is the point of having the Ace devices if you cannot support them properly? Perhaps having a 2nd kids app that doesn’t crash all the time would be a better idea than they way things are since they never seem to work.

[Odyssey13]

this is from a FItbit Moderator:

"I appreciate your participation in the Forums and sharing that you're unable to switch to kid view. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I would like to advise that this issue has been reported to our team and they are already investigating it and looking for a resolution. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated."

[MomBocage]

This has been happening to me, too, since the last update to the app about a week ago. Super frustrating.