help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace3 Kid View Not Loading in App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2024 19:47

‎02-19-2024 19:47

Title says it all. I am trying to get my kid’s Ace3 updated and my app won’t get past loading the kid view screen. Saw it was allegedly fixed and the topic was closed but it’s still very clearly an issue for some of us. My app is updated and I have restarted my phone. The Fitbit itself is charged fully and on the charger. No idea what is happening but my kid can’t use it until we get this resolved. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-20-2024 00:45

‎02-20-2024 00:45

I am the same. I need to update my daughter watch as it hadn’t been charged for a few weeks and now it’s stuck on the 3rd feb at 2:35am. The app just gives me the spinning wheel of death and does nothing 

Best Answer
0 Votes

‎02-20-2024 13:21

In response to haizeebee

‎02-20-2024 13:21

Yes same here mine is just spinning whilst trying to switch to kids view and stuck on Sunday 17th dec, it’s really frustrating! 

Best Answer
0 Votes