12-25-2024
01:27
- last edited on
12-28-2024
12:26
by
AndreaFitbit
12-25-2024
01:27
- last edited on
12-28-2024
12:26
by
AndreaFitbit
I’ve added a child to my Fitbit account but when trying to add an Ace 3 on iPhone it says to switch profiles. When I log in as my child and try to add the device it says I need to add child switch profiles. My child would then have a child in their account? It seems to be going round in circles. Why won’t the ace 3 device just get added to the child’s account when logged in as them?
When I switch profiles to the child’s profile and try and add the device again it says I need to add a child to the child’s account?
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Apparently the child need’s a mobile phone or tablet? They have neither of these as they are 8!
Moderator Edit: Formatting.
12-28-2024 12:34
12-28-2024 12:34
Welcome to the Fitbit Community, @RP2011. I'll be glad to assist with your Ace 3 and iPhone query.
Your children don't need to have their own phone or tablet.
Since your using your phone or tablet:
12-28-2024 12:45
12-28-2024 12:45
Yes, I can confirm I have done all of the above.
After step 7 it asks you to switch profiles to the child’s profile to add device. Then when I have switched the profile, it asks the child to add a child to their profile to set up the ace 3 ie steps 4-7 again when switched to the child’s profile. It doesn’t add the device after step 7.
12-28-2024 14:44
12-28-2024 14:44
Same here - it takes me back round to creating a Google account for my child which I’ve already done? Any ideas ?
12-29-2024 04:52
12-29-2024 04:52
I think it’s an Apple issue as I borrowed a friends android and added the device that way. Problem is, they are now getting my google calendar notifications! 😆 But the Fitbit is now working.
01-07-2025 10:35
01-07-2025 10:35
Thanks for getting back to us @RP2011.
I'm glad that the Fitbit is working and I'm sorry to hear that your child gets your Google calendar notifications. Sometimes I get confused and check help articles and ask for more help.
@Ian1lewis, were you able to make your child Fitbit work?