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Broken Ace 2 strap

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‎12-19-2020 12:56 - last edited on ‎12-20-2020 12:41 by

‎12-19-2020 12:56 - last edited on ‎12-20-2020 12:41 by

Hi

 

i bought an ace2 for my son in July and the strap has broken. How can I get him a new one?

 

many thanks

 

Emma

 

 

Moderator edit: subject for clarity 

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‎12-19-2020 13:16

‎12-19-2020 13:16

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
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INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

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Stepping in the U.S.A. since September 2013. Android 14

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