We have been struggling for three weeks. Got different answers from the helpdesk. Today we received the final one. We don't have an extra device (and surely not gonna buy one) and we are not going to make an extra google account. Our son already had a google account, but that is an 'old' one and is not working with fitbit in the family link.
Tomorrow we are returning the device. To be helpful to others, here you can read the final advice from the Fitbit support desk (The Netherlands).
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To successfully create a Kid Fitbit account, it's important to note that only one account can be logged into the phone during the sign-up process. This restriction is in place to ensure the security and privacy of Kid Fitbit settings. Having multiple accounts logged into the same phone can cause technical conflicts and prevent a Kid Fitbit account from being created correctly.
If you are trying to create a Kid Fitbit account for your child and another account is currently logged into the phone, we kindly recommend that you use a different phone or device for the account creation process. This ensures a smooth and seamless setup, without technical hurdles
The main reason for having only the child's Google account logged into the phone is to ensure the privacy and security of the family setup within the Family Group. When a child's account is part of a Family Group, certain permissions and access levels are established.
We understand that privacy is of the utmost importance, and we take this matter seriously. This setup ensures that each family member's accounts remain separate and private, while at the same time allowing for the necessary monitoring and control for the child's account within the Family Group.
To successfully create a Kid Fitbit account, it's important to note that only one account can be logged into the phone during the sign-up process. This restriction is in place to ensure the security and privacy of Kid Fitbit settings. Having multiple accounts logged into the same phone can cause technical conflicts and prevent a Kid Fitbit account from being created correctly.
If you are trying to create a Kid Fitbit account for your child and another account is currently logged into the phone, we kindly recommend that you use a different phone or device for the account creation process. This ensures a smooth and seamless setup, without technical hurdles
The main reason for having only the child's Google account logged into the phone is to ensure the privacy and security of the family setup within the Family Group. When a child's account is part of a Family Group, certain permissions and access levels are established.
We understand that privacy is of the utmost importance, and we take this matter seriously. This setup ensures that each family member's accounts remain separate and private, while at the same time allowing for the necessary monitoring and control for the child's account within the Family Group.
