Cannot Pair my Ace 3

[SusieQvancu]

I just can't seem to pair my ace 3 to my phone. I've set up a child's account, have gone through ALL the steps, NUMEROUS times and it just won't complete it. I am at a loss. I've turned off and on my Bluetooth and my fit bit. Have charged it. Have ununstalled and reinstalled the app. Have set all the locations. I don't know what I'm missing.

It comes up as an option to pair in my Bluetooth list, but won't pair saying 'this device needs an app'. In the app it finds it, I enter the pass code, it's 'connecting' then stops and says to 'turn on my Bluetooth' - which is on. 

I've never had any trouble pairing a device to my phone. Which is an S20+.

Please help?!?!

[2jfive]

I am having the same issue...anyone have a solution? 

[DaveTs]

I plan to return the ace 3. We have the same problem and. Fitbit doesn’t care. Quite obviously based on the large number of people I see that have the same problem. 

[SusieQvancu]

I ended up contacting fit bit support and they deemed it defective.  So we are in the process of replacing it.  I would recommend contacting them if your troubleshooting efforts are not working, like mine weren't .  Good luck.

[Susieace3]

Good luck! We are on our 3rd device that has been swapped out by fitbit with NO solution. Even escalation with a supervisor has yielded null results. 

[Ark825]

Did the new one work for you? We have two and neither are working anymore. Fitbit customer support page is down. I'm not hopeful.

[2jfive]

I returned mine to the store after trying with two different watches.
Switched brands

[Gaelle70]

Bonjour.

J'avais exactement le même problème que vous, j'ai cherché sur plusieurs forums et un commentaire m'a beaucoup aidé. Suite à ces conseils, j'ai installé l'application sur un autre telephone Android, et tout en me connectant à mon compte j'ai pu y connecter la montre , de là une grosse mise à jour de la montre à été faite et j'ai pu ensuite la connecter à mon téléphone de base. Je n'ai pas trop compris pourquoi mon téléphone ne me proposait pas cette mise à jour mais ça a fonctionné! J'espère que ça vous sera utile. 

[DaveTs]

Merci, j’ai reloaded l’app sur mon ipad et I’ll n’y a plus de probleme!
Grace a dieu! 😉

[Krisney]

Currently in the exact same situation. Keeps saying turn on my bluetooth which is on. Super frustrating!!!

[SunsetRunner]

I just got one and am having the exact same issue.  I was told by customer support to just return it.  Why keep selling it if they know they have issues.  I was hoping to "upgrade" since we had an older version.

[SusieQvancu]

Agree! Super frustrating! Using customer support really helped me, though. It took a while and a few devices but they helped rectify the issue. I got a replacement device and it's been working great. My son loves it! 

[SusieQvancu]

Yes, it ended up working. I hope it works out for you. My son is super stoked about it and wears it all the time. It did take a while for it to get all sorted out, had a few replacements but in the end we're happy. 

Good luck!!

[MairéadY]

I purchased two. I went through the motions with the first device and then contacted support. They were very quick to say it needed to revert to guarantee and set up a case number. Then I tried to setup the second device.... guess what happened? The product gets positive reviews online but people here with multiple defective replacements. I have little hope. I've been trying and retrying for three hours. I would love a solution. 

[MairéadY]

I purchased two and they both have the same issue. I think I'll skip to getting a refund rather than a replacement going by the anecdotes here.