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Cannot Switch to Kids View

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‎12-27-2021 02:42

‎12-27-2021 02:42

I’m trying to setup my kids’ ACE 3s. It worked for one kid’s Ace. For the second Ace the setup did not work. Whenever I try to switch to kids view, the wheel in the app keeps spinning forever and I have to force a shut down of the app. Afterwards I have to login into the app again. For the first kid’s Ace the switch to kids view is also not working anymore.

What I’ve tried: I updated to the latest iOS version (15.2), deleted the Fitbit app several times and reinstalled it again, but the problem still persists.  I also tried it on an my iPad, but there I encounter the same problem. 

The kids are very sad. PLEASE HELP!!

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‎12-27-2021 11:20

‎12-27-2021 11:20

Hi @Customer164793  fast way to get with support is often the chat feature. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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