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Cannot set up Ace device

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‎02-25-2024 12:18 - last edited on ‎03-06-2024 08:34 by Fitbit Moderator

‎02-25-2024 12:18 - last edited on ‎03-06-2024 08:34 by Fitbit Moderator

I have finally managed to add my child to my fitbit account so i can swap between him and myself but i now cant set up any device to his account - it tells me to log in via his google account which i do and it just loops round. They are part of my google family already. 

 

Moderator edit: clarified subject.

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‎03-06-2024 08:33

‎03-06-2024 08:33

Welcome to the forums @Fredsy198 

Thank you for sharing the inquiry regarding your Ace device and for confirming that your child already has an account.

Please confirm that you are following the steps listed in this help article in order to set up the device to his account. 

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‎03-06-2024 17:43

‎03-06-2024 17:43

I've been living in this hell for 2 months. My kids watches aren't able to be used at all and fitbit won't refund my money. I can't make an account with them linked. Can't link the watches to my account and I just keep going in circles. And no one in support seems to help. So disappointed in a product I once enjoyed. 

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