Family account missing on computer

[sunshinensnow]

I'm trying to login on the computer to look at the kids profiles on my account. But they are completely missing. Any option for family is missing from the internet portal. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @sunshinensnow.

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team and that they were able to assist you regarding this matter. Thank you for your time and efforts.

You can find more information about the Fitbit family account at How do I manage my Fitbit family account?

Have a nice day!

[A_Wilhelm]

I'm wondering the same thing. I can access my child's profile through the app on my phone, but I can't find it when I go online. Am I missing something?

[LZeeW · Accepted solution]

@sunshinensnow  @A_Wilhelm   The Family Account is only on the app.  It has to be this way to be compliant with children's online privacy protection laws.  Your children's information can't be available on the web.  Information in the app is protected.

I hope this helps.