Fitbit ACE not working

[deepsree]

I purchased a new Fitbit ace from Bestbuy on Thanksgiving. After charging continuously nothing came up. Tried reset option too. Nothing worked. The screen is blank. 

[Girljame]

The same thing has happened with my daughters Ace. It has been working since she received it for Christmas, although charging has been a continual issue. Last night the screen would not light up at all. It will vibrate when plugged in, but will not display. I have tried resetting it multiple times with no luck.  

[EdsonFitbit]

@deepsree @Girljame Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Ace is not working properly. Thank you for performing a restart to try to resolve it. @Girljame I noticed that you contacted Customer Support already. I'm pretty sure they will do their best to provide assistance as soon as possible.

@deepsree I created a case for you with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

If you have any questions, please don't hesitate to contact us at any time.

[SunsetRunner]

My daughters is one month over a year old so now out of warranty and is doing the exact same thing. Screen is blank but vibrates when plugged into charge and it can still sync to Fitbit app. 

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner.

I regret to hear that your daughter's Fitbit Ace screen is blank.

I was about to send this information to Customer Support but noticed that you've been in touch with them already. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you need assistance, please let us know.

[Np07]

Also bought this for my daughter for Xmas and it’s not working 

[EdsonFitbit]

It's great to see you in the Fitbit Community @Np07.

I was about to send this information to Customer Support but it seems you've been in touch with them recently. They will do their best to find a way to resolve the problem. 

Please let us know if you have any question.