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Fitbit Ace 2 Wont Update

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‎12-25-2019 19:42

‎12-25-2019 19:42

Got the Ace 2 for my daughter today for christmas. Have been trying all day to update it so she can wear it & it NEVER UPDATES. The fitbit just sits there with a white line going across it, then when I unlock my iPad Pro it tells me I need to finish updating my fitbit for it to work. Is this Groundhogs Day? Am I going insane? Why must I keep doing this same thing over & over that DOESN'T WORK? 

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‎12-27-2019 13:45 - last edited on ‎10-23-2024 08:54 by Fitbit Moderator

‎12-27-2019 13:45 - last edited on ‎10-23-2024 08:54 by Fitbit Moderator

@jickynicky Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you bought an Ace 2 for your daughter. Sorry to hear that you're experiencing this. 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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