Fitbit Ace 2 can't swipe the screen

[Dowling]

My son got the fitbit ace 2 for Christmas its been working perfect till today the screen will only tell the date and time i can't swipe the screen at all it synced no problem but i can only see the steps he took on the app not the screen i can't turn the fitbit off either any ideas what could be wrong?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dowling. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that you can't swipe the screen on your son's Ace 2. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance.

[MCDs]

I also have this problem  and it is just 3 weeks old. How do I solve this problem 

[Dowling]

Yes all sorted thank you 

[Dowling]

I synced it and it worked fine after that the online message team are great they a very good help 

[EmmaD81]

My daughters is doing the same. Wont swipe. I have synced it but no change, any other tips?

[Dowling]

Online chat with them they will take you step by step they are very helpful 

[BDMcA · Accepted solution]

Why can't we post the solution here?? 

Waste of time to have to go through tech support and chat... whats the point of the forum if we can't put the answer here?!

Update:  Figured out a solution myself.
re-syncing, and restarting the fitbit did not resolve the problem.

What fixed this for me was changing the clock face type using in the Fitbit app.  After changing to a different clockface, then was able to swipe again.